CRM Optimization

Optimize your CRM system to reduce your cost per ticket and response time, while improving customer satisfaction. We're an official Gorgias Certified Services Partner — and we support all channels on your Shopify store.

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Our services

Automate 90–95% of your tickets.

Without losing the personal touch your customers expect.

90–95% of email tickets automated via automation rules, customized macro libraries, optimized FAQ pages, chat flows and other techniques.
Every channel covered: email, chat, phone, social media comments, SMS, WhatsApp and more.
Personalized at scale: automated responses that use each customer's current and historical data — never robotic.
Better analytics: overall improvement to CRM analytics, customer feedback loops and response time.

Benefits for you

What changes when your CRM runs itself.

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Lower cost per ticket

Drastically reduce your cost per ticket and overall CRM overhead costs.

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Superpowered agents

Give your CRM agents powerful tools for a step-change increase in tickets answered per hour.

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Faster responses

Significantly decrease your first response time & average response time per agent.

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Happier customers

Improve customer satisfaction through faster responses — while retaining resolution quality.

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Better analytics

Utilize & track better CRM analytics and improve your customer feedback loop.

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AI at the forefront

We apply the latest AI tools to CRM automation before your competitors have heard of them.

CRM resources

Get a sneak peek of the techniques we apply.

Ultimate CRM Guide for your Shopify Store

The CRM automation funnel that can be applied to effectively automate CRM tickets.

How any Shopify Store can automate their CRM Tickets

How the vast majority of CRM tickets can be systematically automated for any Shopify store.

How to Automate your Shopify CRM Tickets with Gorgias

How we use Gorgias — as certified partners — to automate the vast majority of store tickets.